Body & Face Brush
For use on face & body with your favorite blush, highlighter, body illuminating liquid +more!
Return Processing time: Once we have received your package, your return will be processed within 7-15 business days from arrival. You will be notified via email once your return has been processed & approved
*Shipping times are subject to stock availability and exclude clearance/customs delays, due to a high demand for our products shipping times can vary due to stock availability, we try to get orders despatched as soon as the item’s become available.
*All prices at checkout are in AUD (Australian Dollars)*
Should you have any return enquiries please email us at firstname.lastname@example.org
In the event a product is deemed faulty please email us with a clear video of the fault and we will contact you with further instructions upon approval.
Once we have received the defective product we will issue a replacement.
We recommend adding insurance/tracking on items, as our customer service team is unable to compensate in the event the items are lost.
Lumia Azure is not responsible for shipping costs for the return of items, shipping costs to and from Lumia Azure are non-refundable.
IPL results can vary from person to person this can depend on skin tone, hair colour, various person(s) hair follicle cycles, and how often the device is used. Each body is different on how it responds to IPL. At Lumia Azure we do not guarantee results for everyone and we are not able to refund on purchases.
CANCELLATION OF ORDERS
Due to our fast processing times, once an order is placed we are unable to cancel, change or update the details of your order. We take pride in our fast delivery which means most orders are packed and dispatched within a short amount of time depending on the product and its availability.
If you would like to cancel your order, please contact our customer care team by sending them an email and they will do their best!
While we will make every attempt to accommodate your request, if your order has already been processed by our team we will be unable to cancel it. You can, however, return any unwanted items in accordance with our returns policy.
SHIPPING & HANDLING
Standard Shipping 4-8 business days
Express Shipping 2-4 business days
Standard Shipping 5-10 business days
Express Shipping 2-5 business days
All Australian orders automatically come with tracking regardless of Standard or Express shipping. Lumia azure skinco does not take responsibility for any untracked parcels that go missing. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. Lumia azure skinco will help as much as possible to trace a missing parcel, however if untracked shipping is selected, it is the customer’s responsibility to follow up with the carrier. Lumia azure skinco is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.
CUSTOMS & TAXES
Please note LUMIA AZURE is not responsible for any customs taxes applied to your order, shipments outside of Australia may be subject to Duty/Tax charges, We will not be responsible for the payment of any Import Duty / Tax under any circumstances. Customs taxes vary from country to country however we cannot predict whether these will be applied at the time of transit to your destination. Your item will most likely be below your local threshold, however we recommend checking with your local customs office prior to avoid any delays.